You can order goods from us on this website by completing the order form. We will quickly send you an e-mail to confirm that we have received your order. This email confirmation will be produced automatically so that you have confirmation of your order details.

We aim only to display items which are in stock and which can be dispatched to you quickly. Occasionally, we may sell out of some goods or their description may change. For this reason, the order confirmation does not mean that we will definitely be able to meet your order. If we are unable to meet your order we will let you know as soon as possible and will credit your payment card with the full price of the goods or service that we are unable to supply.

Our prices are in pounds sterling on our web site and include VAT (where applicable), postage and packing within the UK, and insurance. Pricing is subject to change.

You can pay online using Visa, Mastercard, Switch or Delta.

To make sure that shopping on our website is secure, your credit details will be encrypted to minimise the possibility of someone being able to read your details as they are sent to us over the Internet.

We operate an online order limit of £1000 per order. Should you wish to purchase gift vouchers or products in excess of this please call into your nearest BSM Centre who will be able to assist you with your purchase.

For your security we can only make deliveries to the purchasing cardholders address.

We aim to deliver the goods to you within 5 working days of receipt by us of your order and we will make every effort to deliver within this time. We will not be liable for any loss caused to you by late delivery. If you do not receive your order within 20 working days of your receipt of our order confirmation, please contact us on

0870 012 6680*.

Opening hours
Monday - Friday 9am-5pm

You may cancel your order without penalty by returning the undamaged goods in their original packaging.

This will apply to your order unless you order video, DVD, audio, multimedia and software products where the item has been unsealed. You are under a duty to take reasonable care of the goods, which means the goods must be unused. You must return the goods within eight days of the day they were received. If you cancel your order, you are responsible for the cost of returning the goods.

Send returns to:

For your protection we recommend that you use a
recorded-delivery service.

The BSM online store contact details:

Telephone: 0800 015 9922 .

Any details which you provide to us from which we can identify you are held and processed in accordance with our Privacy Policy These terms are governed by the laws of England and Wales and any disputes will be decided only by the Courts of England and Wales.