Store information

Store helpline

Please contact us on 0870 012 6680* between the hours of 9am to 5pm Monday to Friday for assistance or in the event of any queries or questions relating to shopping on-line with BSM.

Delivery details

All orders will be dispatched via a courier service and are subject to the following delivery costs:

• £3.99 for all goods (courier service). Including insurance.

Please ensure you have your postcode correct on your order. Should you not receive the goods within five days (dependent on seasonal fluctuation) please only contact the helpline after you have contacted your local post office for undelivered parcels. Some orders may not fit through the post box dependent on quantity. Should your goods be damaged during delivery we will arrange a pickup and re-issue of new goods upon receipt at no additional customer cost. Credits for returned items will be held against future orders in normal circumstances: credits to credit or debit cards can only be made to the card used for the original purchase.

Security online

All online purchases through this site will be through a secure server RBS Worldpay. At no time will card details be kept on the system. You will be prompted through your purchase at several times that you are on a secure connection to reassure you.

General information

The BSM online store is operated by BSM. Any queries or complaints regarding the service should in the first instance be made to BSM Customer Care.

0800 015 9922

BSM Customer Care Team
Building 2610, The Quadrant
Aztec West Business Park
Bristol BS32 4TR

The lines are open Monday to Friday 9am - 5pm.

Company Details

BSM
2610 The Quadrant
Aztec West Business Park
Bristol
Avon
BS32 4TR