From your first lesson right through to your practical test, At BSM, we want you to enjoy the highest standard of driving instruction. Our 12-point promise will help you know what to expect *.

Your BSM instructor will:

• Recommend in their opinion the most appropriate training methods and aides.
• Design a course of lessons to match your needs, recommending, where appropriate, advanced courses to help you develop your skills for motorway driving, extreme weather and Pass Plus.
• Give you relevant feedback during your lesson and record your development in your BSM Track Record at the end of each lesson.
• Monitor your progress, advise and recommend the appropriate time to book your mock practical test and apply for your practical driving test.
• Provide one-to-one training with no other learner in the car.
• Fully use the lesson time booked: introduction, practical training and a debrief at the end.
• Conduct themselves in a professional manner. They do reserve the right to cancel a lesson or finish a lesson early on the grounds of road safety. They will not discriminate against any learner and they will always abide by the law.
• Have the highest standards of personal conduct during the lesson, including:
• Being courteous and considerate to you Avoiding physical contact except in an emergency Not smoking during your lessons Restricting mobile phone use to emergencies or directly for your benefit.
• Provide a presentable, modern, properly maintained and dual controlled BSM branded car for each lesson.
• Always endeavour to be on time at the agreed meeting point and be available for the full duration of the lesson booking, subject to any unforeseen circumstances beyond their control.
• Endeavour to give you two working days’ notice (excluding weekends and bank holidays) should a lesson need to be rescheduled.
• Respond professionally to any worries or issues that you may have and try to resolve them to your satisfaction. If appropriate, they will give you the name of the BSM manager to whom you can refer the matter.

Give us your feedback

If you’re learning to drive with BSM we’d love to hear your comments. Please call us on 08457 276 276* or email us. When you become a BSM learner, your formal agreement with your instructor will be governed by terms and conditions. This promise does not form part of these terms and conditions.

* Calls may be recorded and/or monitored.