FAQs & product support

How do I buy and schedule lessons?

You can buy lessons through our online lesson booking system or by calling 0845 851 9571*. We recommend 2-hour lessons as this maximises your learning time after you've settled into the car. If you've purchased lessons, ask your instructor about scheduling or call us and we'll be happy to schedule them for you.

How do I cancel a lesson?

Just give us a ring on 0845 851 9571* up to two working days beforehand – but remember, any later than this and we’ll need to charge you for the lesson.

Can I buy more than one of the same product from the BSM shop?

You can add as many of the same item as you like to your basket – though you’ll only be able to buy one session’s worth of any ‘online training’ product. Visit the shop now.

How do I spend my voucher / use my account credit?

Call us on 0845 851 9571* to either top up your account or buy from a wide range of online products.

Will I need another instructor if my address changes?

It depends how far you’re moving – but if you give us a call on 0845 851 9571* and tell us the details, we can take it from there.