Skip to Navigation
BSM part of RAC

The BSM Instructor Promise

Our Learner Promise

At BSM, we want to provide you with the highest standard of driving instruction so that you can start your driving life confidently and fully qualified. We also think it's important that you enjoy learning to drive with us. Our 12-point promise will help you know what to expect from the BSM learning experience*.

Your BSM instructor will:

  1. Recommend what are, in their opinion, the most appropriate training methods and aids to help you study for your theory and hazard perception test.
  2. Design a course of lessons to match your specific driving and learning needs from your first lesson right through to your practical test. Our instructors will also recommend, where appropriate, advanced courses to help you develop your skills for motorway driving, extreme weather and Pass Plus.
  3. Give you relevant feedback during your lesson and record your development in your BSM Track Record at the end of each lesson.
  4. Monitor your progress, advise and recommend what is, in their opinion, the appropriate time to book your mock practical test and apply for your practical driving test. If required, they will advise whether it should be subsequently rescheduled.
  5. Provide training on a one-to-one basis with no other learner in the car.
  6. Honour the full time booked for each lesson, which should include an introduction, practical training and a debrief at the end of your lesson.
  7. Conduct themselves in a professional manner. They do reserve the right to cancel a lesson or finish a lesson early on the grounds of road safety. They will not discriminate against any learner and they will always abide by the law.
  8. Have the highest standards of personal conduct during the lesson, including:
    • Being courteous and considerate to you
    • Avoiding physical contact except in an emergency
    • Not smoking during your lessons
    • Restricting mobile phone use to emergencies or directly for your benefit.
  9. Provide a presentable, modern, properly maintained and dual controlled BSM branded car for each lesson.
  10. Always endeavour to be on time at the agreed meeting point and be available for the full duration of the lesson booking, subject to any unforeseen circumstances beyond their control.
  11. Endeavour to give you two working days' notice (excluding weekends and bank holidays) should a lesson need to be rescheduled.
  12. Respond professionally to any worries or issues that you may have and try to resolve them to your satisfaction. If appropriate, they will give you the name of the BSM manager to whom you can refer the matter.

Give us your feedback

If you're learning to drive with BSM and you'd like to give us your comments or feedback, we'd love to hear from you. Please call us on 08457 276 276* or email us.

* When you become a BSM learner, your formal agreement with your instructor will be governed by terms and conditions. This Promise does not form part of these terms and conditions.

* Calls may be recorded and/or monitored.